GENERAL INFORMATION - Privacy Policy

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This Privacy Policy applies to all services offered by Casa do Campinho (Luminatix SA - 508732816), RNET (in attribution)/AL but excludes applications, products, or services with privacy notices through third-party links.

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1. Scope of the Privacy Policy:​

This privacy policy applies to this website – https://casadocampinho.com/​

Data is not processed for any purposes other than those specified here.​

The right is reserved to update or modify this privacy policy without prior notice to adapt it to legislative changes, so regular visits are advised.​

Users are deemed to be aware of these policies when browsing the Casa do Campinho website.

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2. User Responsibility

​Users must ensure they are over eighteen (18) years of age and that the information they provide is true, complete, and up-to-date. For these purposes, the user is responsible for the accuracy of all communicated data and must keep the provided information properly updated to reflect their actual situation.

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Users must ensure that they have informed any third parties whose data they have provided, if applicable, of the points covered by this document.​

Furthermore, they must have obtained their authorization to provide their data to the Data Controllers for the indicated purposes.​

Users will be responsible for any false or inaccurate information they provide on the website and for any direct or indirect damages caused to data controllers or third parties.

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3. Intellectual Property Rights:​

All information, data, and materials presented on this website are subject to copyright, trademark, and/or other intellectual property rights. Such content may be used only if authorized. Any other use and/or reproduction of these contents, without prior written consent, is prohibited and constitutes a violation of these terms.

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4. Photographs and Filming:​

Photographs or filming for commercial purposes must be authorized by a member of the executive team of Casa do Campinho. No photography or filming may occur in any area under any circumstances without the representative assigned by the unit. The use of Casa do Campinho's name, commercial photographs, images, and logo, including registered trademarks or trade names, requires prior written consent from the unit.

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5. Data Collection:

​As a visitor to the website, it is not necessary to provide any personal data to use the site.​

– Personal data of users (Name, Mobile Phone, and Email) is collected only when a contact information request is made to respond to the requested clarification.​

– Data collected from reservations is intended to meet the needs of users and facilitate reservation requests. Personal information is considered any information collected about the Customer as an individual, such as their name, address, age, gender, email, phone number, preferences, and specific requests before, during, and after their stay, including digital correspondence. This data will be collected only with the Customer’s prior consent and processed in compliance with EU legislation on the General Data Protection Regulation.

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6. Purposes of Collected Data:​

Exclusively for processing user contact information requests.​

If you are making a reservation for a stay directly on our website through reservation links, your data will be used for the entire reservation process, considering that the collection of all reservation data should be in accordance with their privacy policy.

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7. User Rights:​

All content provided in contact information requests is for the specified purposes, ensuring the data subject's right to access, update, rectify, and delete their data.

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8. Data Sharing:​

All provided data is not disclosed or communicated to third parties without consent, whether they are partners or cloud services, except when required by law.

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9. Data Storage:​

All data is stored on protected servers and maintained according to security standards, respecting applicable privacy laws.

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10. Cookie Policy:​

Cookies are small text files with relevant information stored on your computer when you visit certain websites. They allow for faster and more efficient navigation during subsequent use.

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This website uses cookies with specific functions to improve and monitor the user experience, which may be stored for up to 365 days, depending on their function.

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You can choose to reject cookies or configure your browser to notify you whenever a website attempts to install a cookie.

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The types of cookies we use on this Website include:

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• Essential cookies to help make the website usable, allowing basic page navigation and access to secure areas. Without these cookies, the portal may not function properly.

• Cookies that collect information used, in aggregate form, to help us understand how the Website is being used or how effective our marketing campaigns are, or to help us customize our websites for you.

• Cookies used to make advertising messages more relevant to the user. They perform functions such as preventing the same ads from repeatedly appearing, ensuring that ads are displayed correctly, and, in some cases, selecting ads based on your interests.

For more information about cookies and their use, visit: www.allaboutcookies.org

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11. Links to Web Pages:​

There are links to third-party web pages that may be of interest to the user. This site is not responsible for how these entities handle privacy and data protection.

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12. Contact of the Data Controller:​

For any questions related to the processing of personal data, you can contact via email at reservascasadocampinho@gmail.com

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13. Insurance:​

We recommend travel insurance that covers cancellation payment loss, loss or damage to personal luggage, loss of money, and medical treatment expenses.

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14. Complaints Book:​

If the Customer wishes to make a complaint, Casa do Campinho always suggests trying to resolve the issue amicably by contacting the owners first. If that is not possible, the Customer should request the Complaints Book to formalize their complaint. Alternatively, you may use the Electronic Complaints Book Platform, a digital platform where consumers and users can submit information requests to regulatory/supervisory entities, present complaints, suggestions, or praise to the economic operator.

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15. Alternative Dispute Resolution:​

In compliance with Article 18 of Law 144/2015, it is informed that for alternative dispute resolution, the consumer should use the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr

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16. Competent Alternative Dispute Resolution Entity for the Alentejo:​

CNIACC – National Center for Information and Arbitration of Consumer Conflicts Tel.: (+351) 213 847 484; Email: cniacc@unl.pt

For more information, visit https://www.cniacc.pt/pt/faq and/or the Consumer Portal at www.consumidor.pt

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Last updated – Campinho, 13/07/2024